Terms of service

Last updated September 30, 2026.

These terms cover your use of shopcoeura.com and anything you order from us. By using the site or placing an order, you agree to them.

Who we are

Cœura is operated by Coeura LLC. You can reach us at hello@shopcoeura.com or PO Box 22808, Santa Barbara, CA 93121.

Ordering

You must be 18 or older to place an order. Every Cœura piece is commissioned: made for you after you order it. Your order is an offer to buy; we accept it when we confirm it by email.

We may decline or cancel an order, for example if a price was listed in error, if we can't make the piece as ordered, or if we suspect fraud. If we do, we refund you in full.

What you ask us to make

Initials, dates, names and words are made as you give them to us, so please check them before you order. Where the exact characters matter most, we'll ask you to confirm them before your order is finalized.

You confirm that you have the right to use whatever you send us. We may decline to make anything unlawful, hateful, or that uses someone else's name, mark or work without permission.

Prices and payment

Prices are in US dollars. Shipping and any sales tax are shown at checkout, and payment is taken when you order. We may change prices at any time; a change never affects an order already placed.

Making and delivery

Allow about four weeks for your piece to be made, occasionally five. These are estimates, not guarantees. If your piece is meant for a particular date, write to us before you order.

We ship worldwide. Duties, taxes and other charges set by the destination country are the recipient's responsibility. Every shipment is insured.

Made by hand

Each piece is finished by hand, so small differences in finish, tone and dimension from the photographs are part of the work, not faults. Colors also vary from screen to screen.

Cancellations, returns and the guarantee

You may cancel within 48 hours for a full refund. After that, commissioned pieces can't be cancelled, returned or exchanged. Every piece is guaranteed against a fault in its making for as long as you have it. The full terms are in our Refund policy and The Keep Promise.

Gift certificates

Cœura gift certificates don't expire. They can be redeemed at shopcoeura.com and can't be exchanged for cash, except where the law requires it.

Our work

The designs, names, photographs, films and words on this site belong to Cœura, including the names Cœura, Carigram and The Keep Promise. Please don't copy or use them commercially without our written permission.

Limits on our responsibility

Beyond the guarantee above, the site and our pieces are provided as they are. To the extent the law allows, our total responsibility for any claim is limited to the amount you paid for the piece concerned, and we aren't responsible for indirect or consequential losses. Nothing here limits rights you have under the law that can't be limited.

Governing law

These terms are governed by the laws of the State of California. Any dispute will be heard in the state or federal courts serving Santa Barbara County, California.

Changes to these terms

We may update these terms from time to time. The version posted when you place your order is the one that applies to it.

Privacy

How we handle your information is set out in our Privacy policy.

Write to us

hello@shopcoeura.com. A person answers.