Refund policy

Every Cœura piece is commissioned: made for you, in Bali, after you order it. That shapes everything here.

If you change your mind

You have 48 hours after placing your order to cancel for a full refund, for any reason. Write to hello@shopcoeura.com with your order number.

After 48 hours your piece is being made for you, and it can't be cancelled, returned or exchanged. This includes gifts.

If it arrives wrong

If your piece arrives damaged, or isn't what you ordered, write to us right away with your order number and a photograph. We'll repair, replace or remake it at no cost to you.

For as long as it's yours

Every Cœura piece is guaranteed against a fault in its making for as long as you have it. If a clasp fails, a setting lets go or a join opens because of how the piece was made, we'll repair or remake it at no cost.

Rings

For commissioned rings, we email you to confirm your size before the piece goes to the bench. If it still arrives in the wrong size, write to us and we'll work out the right thing to do. Some forms can't be resized without being remade.

Wear and renewal

The guarantee doesn't cover wear or accidental damage. We do offer replating and, where possible, repairs. We'll quote the work and confirm the cost with you before anything begins.

On its way to you

Every shipment is insured. If yours is confirmed lost in transit, we'll arrange a replacement at no cost or a full refund. If tracking shows your piece as delivered and it hasn't arrived, tell us within 48 hours.

How refunds are paid

Refunds go back to the payment method you used. Your bank may take a few business days to show it.

Write to us

hello@shopcoeura.com, with your order number. A person answers, Monday through Friday excluding holidays, within two business days.